Remote Support & Assistance

We will support your business wherever you are in the world.

We’ve Got Your Back!

Don’t worry, we know what it’s like when you have a business to run and something goes wrong and no matter how many times you try, you can’t get something to work. We have our remote assistance to help in these situations!

Dr. Do-Little

Sit back and let us do the work. Once we know what problem you are experiencing, all you need to do is connect to us with our software and we will do the rest.

Knowledge is Power

Even though we will resolve the issue for you, we believe that by educating users about the issue they are experiencing goes a long way to preventing it happening again, keeping your costs low and productivity high.

Staying Safe

The remote access session is only temporary, once we disconnect from your system, your system belongs to you once again. We are prevented from using the same access code twice and each connection is unique. Don’t worry, we aren’t snooping!

Single Support Sessions

One-Time Support Request

If you require assistance, but do not have an active support plan, you can purchase this batch of 3-incident support sessions.

Any incident resolved under this option receives a 7 day warranty, in the event that you encounter the same issue again.

Valid for 90 days from purchase

€30.00

Purchase

3 Support Sessions

If you require assistance, but do not have an active support plan, you can purchase this single-incident support plan.

Any incident resolved under this option receives a 7 day warranty, in the event that you encounter the same issue again.

Valid for 24 hours from purchase

€65.00

Purchase

Monthly Support Plans

Support30 Monthly

  • Unlimited Support Requests
  • 900 Minutes of Remote Sessions
  • Dedicated Account Support Agent
  • Continuous Warranty for Services

€30.00 Monthly

Purchase

Support60 Monthly

  • Unlimited Support Requests
  • 1,350 Minutes of Remote Sessions
  • Dedicated Account Support Agent
  • Continuous Warranty for Services

€50.00 Monthly

Purchase
61
Support Sessions Performed
217
Support Session Hours
56
Happy Clients
Remote Support - ALR Network

TeamViewer

We use TeamViewer for our remote access and they are known to provide one of the most reliable, safest and fastest remote desktop connections around.

It doesn’t matter if your using Mac or PC, we can still log in and access your system when you need us to. Over 200 million users trust TeamViewer for their remote access and you will see first hand how fast and effective we can be when it comes to resolving big or little problems.

It’s like having us in the room with you