Last Revised: December 13, 2024

Products purchased from ALR Network may be refunded only if cancelled within the refund period specified below in this policy. Some products have specific refund terms or may not be eligible for a refund under any circumstance. Please review the terms applicable to each product or service.

Definitions

  • Date of the transaction: The date of purchase of any product or service, including the date of any renewal processed by ALR Network.
  • Refund Period: The time frame during which a refund request may be submitted to ALR Network’s customer service, if available for the applicable product or service.

No Refund After Account Closure

Refund requests must be submitted before account closure. Once an account is closed, no refunds will be issued, even if otherwise permitted under this policy.

EU & UK Consumers

As per statutory rights, EU and UK consumers may cancel products or services within 14 days from the date of contract. ALR Network may charge a reasonable amount for any services already provided as of the cancellation date. This does not affect refund terms for products listed under “Products with Special Refund Terms.”

Standard Refund Terms

  • Annual Plans: Refund requests must be made within 30 days of the date of the transaction.
  • Monthly Plans: Refund requests must be made within 48 hours of the date of the transaction.

Note: Monthly Plans include all plans with terms of less than one year (e.g., 6-month or 9-month plans).
Security products with remediation services cannot be refunded once an assistance request has been submitted.

Specific Product Refund Terms

Domain Name Registrations/Renewals

Domain name registrations and renewals are non-refundable. This is due to ALR Network sourcing domain names from third-party registrars, making refunds unavailable.

Security Services

  • If services have been performed: Non-refundable.
  • If services have not yet been performed: Eligible for a refund within 30 days of the date of the transaction.

Hosting Services

If a Hosting Service has already been performed, it is non-refundable. If not yet performed, it is eligible for a refund within 30 days of the date of the transaction.

Purchased Product with Free Domain

If a purchased product includes a free domain name, cancelling the product will result in the list price of the domain being deducted from the refund. The list price is the domain’s price as listed on ALR Network’s website, excluding promotions or discounts.

SEO Services

  • New/Renewal Plans: Refund requests within 48 hours of the transaction will result in a full refund for remaining months.
  • Monthly Plans: Refunds will not be issued for the current or past months, even if cancellation occurs after 48 hours.
  • Annual/Semi-Annual Plans: Cancellations after 48 hours will result in a 50% prorated refund for unused months, minus the current month.

Website Design Services

  • 30% cancellation fee if in progress.
  • 70% cancellation fee if the site design has been delivered for review.
  • Non-refundable after the first revision is completed.

Logo Design

  • 40% cancellation fee if in progress.
  • Non-refundable once artwork has been delivered.

Website “Makeover” Services

  • 30% cancellation fee if in progress.
  • 70% cancellation fee if the site design has been delivered for review.
  • Non-refundable once the service is complete.

Products Not Eligible for Refunds

The following products and services are non-refundable under any circumstance:

  • Appraisals (Express and Certified)
  • Auctions Memberships
  • Cloud Servers
  • Configuration Add-Ons
  • Discount Domain Club (if used for purchases)
  • Domain-related services such as Auctions, Buy Service (if a bid has been placed), and Transfers (if successful)
  • Hosting Connection Paid Apps (once set up)
  • Merchant Accounts
  • Premium Domain Names
  • Redemption Fees
  • All domain name registrations and renewals

Contact

If you have questions about this Refund Policy or wish to request a refund, please contact us at:
Email: [email protected]